I’m a wireless and digital marketing professional currently residing in Austin, TX. With more than 5 years of digital marketing and social media management experience, I’ve helped develop social strategy and been the voice of major global brands including Qualcomm, HTC, and Google. I also have more than 9 years of combined experience in the wireless business space including site acquisition, digital marketing, sales, and consumer-level service & repair.
This page is broken up into the following:
→ volunteer experience
Alternatively, you can download a PDF or ODT version of my resume here.
Wireless Site Acquisition Consultant
Independent Contractor | Client(s): Capital Design Services, LLC
May 2022 – Present | Remote
Community Manager (Consultant/Temp)
Wunderman Thompson / Swift | Client: Qualcomm
March 2021 – April 2022 | Remote
Black Rock Consulting & Development | Primary Client: Verizon Wireless
March 2018 – March 2021 | Remote
Swift | Primary Clients: HTC, Google, Nestle
February 2016 – December 2017 | Portland, OR
Swift | Primary Clients: HTC, Google
January 2014 – December 2017 | Portland, OR
Arch Telecom | Sprint Preferred Retailer
February 2013 – January 2014 | Portland, OR
Portland State University
Bachelor of Science
Major: Psychology & Sociology
September 2009 – December 2012
Activities: Psi Chi; Psychology Club
Portland Community College
Associate of Arts
Major: Oregon Transfer Degree
September 2006 – August 2009
Dean’s List: Spring 2007, Summer 2009
Honor’s List: Winter 2008, Spring 2009
Portland State University
June 2012 – December 2012
Volunteer research assistant at Daily Process Research Lab under Cynthia Mohr PhD. Prepared detailed annotated bibliographies of peer reviewed academic journal articles pertaining to social psychology. Aided in the development of coding surveys for distribution to selected sample populations. Skilled in effective research methods and various database formats. Able to identify and utilize pertinent information for use in the development of relevant studies. Researched articles for literature review by utilizing library research databases.
November 2010 – December 2012
Guided youth through the transition from GED program to post-secondary education, emphasizing its importance and providing reassurance to ensure a confident transition. Met with designated mentee to discuss realities and sacrifices of student life, college level study techniques and requirements, approaches to proper time management, and how to balance work and school work. Evaluated the psychological and emotional status of the mentee following weekly appointments, providing monthly evaluations to program coordinator.
System Evaluation Intern
July 2011 – January 2012
Instructed hardware identification class to new volunteers with different cultural backgrounds, ages, and levels of computer knowledge where they learned the fundamentals of internal computer hardware. Instructed system evaluation to volunteers and assisted them with disassembling and evaluating whether the system warranted being recycled or reused. Enforced data security procedures were followed as needed.
Electronic Frontier Foundation
Supporting Member Gold Level
2020 – Present
The Electronic Frontier Foundation is the leading nonprofit organization defending civil liberties in the digital world. Founded in 1990, EFF champions user privacy, free expression, and innovation through impact litigation, policy analysis, grassroots activism, and technology development. EFF’s mission is to ensure that technology supports freedom, justice, and innovation for all people of the world.
Free Software Foundation
Annual Associate Member
2020 – Present
The Free Software Foundation was founded in 1985, to support the free software movement, which promotes the universal freedom to study, distribute, create, and modify computer software, with the organization’s preference for software being distributed under copyleft (“share alike”) terms, such as with its own GNU General Public License. The FSF’s employees and volunteers have mostly worked on legal and structural issues for the free software movement and the free software community. Consistent with its goals, the FSF aims to use only free software on its own computers.
“Mr. Carroll is a true social media expert. I hired him for social media strategy and tactics. He explained the industry and technology in very easy to understand fashion. He developed a highly successful content strategy based on marketing and psychology principles. 5 Stars.”
– Chase Morinaka, Estate Planning and Business Lawyer
“Chuck was one of the employees I supported during my time at Swift. As a member of the IT team, I was used to dealing with the occasional silly question or easy-to-knock-out ticket for setting up a printer or something equally as mundane. Chuck is one of those users that I loved though because his questions were always ones that made me think, and I never had to worry about something being overlooked before he came to me for help. He’s genuine, thorough, and has a keen analytical mind. Any team would benefit from having him as a member!”
– Dan Marshall, Technical Consultant | Author | Public Speaker